Provide general overall facility management services, including continuous monitoring of the property and addressing immediate operational issues
Serve as a primary day-to-day contact for occupants/tenants and visitors, providing exceptional customer service
Support work order management for in-house staff and vendors, ensuring timely resolution of maintenance requests
Assist with budgetary requests, analysis, and reporting for both facility operations and property management
Provide direction and information to vendors, facilities staff, and service providers to ensure excellent coordination and execution of work
Conduct regular property inspections to identify and address maintenance issues before they escalate
Monitor and report to the General Manager on facility operations through both direct employees and third-party service providers

Bachelor's Degree or equivalent work experience in Facilities Management, Property Management, or related field required
Minimum of 3-5 years of experience in facility management, property management, or related field
Experience in a corporate environment or as a third-party service provider
Strong knowledge of building operations, systems, and maintenance practices
Excellent customer service orientation with proven ability to build relationships with diverse stakeholders
Proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint)
Strong interpersonal skills and problem-solving ability with excellent verbal/written communication skills
Industry certifications such as FMA, RPA, or SMA preferred
LEED Green Associate or LEED AP certification desirable
Background working in Class A commercial properties
Experience with integrated facility and property management operations
Experience with property management and maintenance management software
Basic understanding of financial principles and budget management
Detail oriented with strong organizational and multitasking capabilities

Assistant General Manager

Key skills