Key skills
SaaSSalesforceCRMCollaborationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Driving product adoption and engagement
- Customer retention and long-term value for customer portfolio
- Building strong relationships with customers
- Defining long-term accessibility roadmap
- Demonstrating ongoing benefits of software products and services
- Coordinating and leading Business Reviews
- Collaborating with Account Managers for customer retention
- Developing “trusted advisor” relationships with customer advocates
- Empowering customers to connect goals and challenges with solutions
- Advocating on behalf of customers with internal teams
Requirements
- Minimum 5 years of experience in a Customer Success Manager or Account Manager role in a software or SaaS organization
- Metrics driven, analytical, and process-oriented attitude with ability to prioritize focus across a large portfolio of large brands and customers
- Shown ability to build and maintain positive relationships with a diverse set of internal and external stakeholders ranging from technical resources to senior level executives
- Willingness to partner with peers in Sales and Account Management to retain and grow accounts
- Good understanding of value drivers in annual recurring revenue (ARR) and SaaS business models
- Experience with Microsoft Office 365 software suite, or equivalent collaboration software
- Experience with Gainsight, Salesforce, or other similar CRM systems to manage your customer portfolio.
Benefits
- competitive benefits package, including bonus opportunities
- generous paid time off
- paid holidays
- range of programs designed to support employee well‑being and work‑life balance