Key skills
SaaSCustomer SuccessAccount Management
About this role
Role Overview
- Own the end-to-end success of Bonterra’s largest and most strategic customers.
- Drive retention, growth, and measurable client outcomes.
- Serve as a strategic advisor and execution partner guiding clients from implementation to long-term adoption.
- Manage a portfolio of Bonterra’s largest, most complex customers.
- Define success metrics with clients and track progress against goals.
- Establish and maintain relationships with executive stakeholders.
Requirements
- 5–10 years of experience in Customer Success, Partner Success, or Account Management in SaaS or a related field.
- Proven track record managing enterprise or Fortune 500 customers.
- Must not require current or future sponsorship for employment authorization.
Benefits
- Comprehensive benefits package supporting health, well-being and growth.
- Pay determined by location, skills, experience, education.
- Bonuses, incentives, equity, and a comprehensive benefits program.