Director, Program Growth – Operations

Role Overview

• Partner closely with the COO to shape company strategy, including on new business lines, while independently owning execution and outcomes for the Frozen Program
• Lead the clinical operations team, overseeing day-to-day activities to efficiently approve applications and onboard donors into the program
• Own and optimize the donor conversion funnel end-to-end with a relentless focus on reducing friction and improving conversion through structured analytical thinking
• Partner with Marketing and Product to translate operational insights into lifecycle and software improvements that scale
• Lead all aspects of the Frozen Program, including the team, operations, member experience, and growth strategy
• Own donor and intended parent retention, scaling revenue in our fastest growing program
• Oversee the member advocate teams providing best-in-class service to both donors and intended parents, making them strong advocates for Cofertility
• Drive deep data-driven insights to improve program KPIs, including P&L and unit economics, as well as operational metrics
• Improve efficiency in our program operations through automation, AI, and our proprietary tech platform, in partnership with our product team
• Continually improve policies and operations to manage risk to the business and make strong decisions in high-stakes escalations
• Lead clinic partner relationships in the frozen program, improving collaboration with existing partners, onboarding new partners, and representing Cofertility credibly with physicians and coordinators
• Drive Frozen program vision and strategy, generating and prioritizing untapped opportunities

Requirements

• 8+ years of operating experience; consulting background (Bain, McKinsey, BCG, or equivalent) and/or MBA strongly preferred
• Experience scaling operations at a high-growth startup — ideally consumer health, consumer services, or a tech-enabled marketplace
• Highly analytical; think in numbers
• across funnel metrics, financial drivers, clinical outcomes, and member insights and comfortable building measurement infrastructure to drive to insights, beyond simple reporting
• Demonstrated ability to own a business unit, product, or program end-to-end with measurable outcomes
• Track record of managing and developing high-performing teams
• Highly collaborative and able to work productively with all functions to achieve goals
• Able to develop rapid working fluency in new domains, including clinical topics
• Excellent communicator (written & verbal) and relationship-builder; able to build credibility with physicians, lawyers, and patients alike.

Benefits

• We are a fully remote team
• Autonomy for team members
• Meaningful work that impacts family-building processes