Manage website and e-commerce updates across platforms such as WordPress and Shopify under direction from marketing and venue managers.
Upload and maintain digital content including events, promotions, menus, homepage banners, sliders, and pop-ups.
Create and update event landing pages, including booking links, content layout, imagery, and mobile optimisation.
Maintain website plugins, certificates, licences, and related platform requirements.
Perform regular testing of website links, booking systems, and payment pages to ensure a smooth customer experience.
Support administration of business systems including Monday.com and hospitality platforms where required.
Other position-level duties as they arise.

Bachelor’s degree in Information Technology, Computer Science, Digital Systems, or a related discipline preferred.
3-5+ years’ experience in IT support, digital systems support, website administration, or a similar broad-based technical support role.
Experience managing website content and updates across WordPress, Shopify, or similar platforms.
Experience supporting e-commerce functionality including booking systems, payment pages, and customer-facing website troubleshooting.
Experience with Oracle Opera Cloud PMS is highly advantageous.
Experience with Monday.com is preferred, or the ability to learn new systems quickly.
Experience in hospitality, multi-site operations, or service-led environments is advantageous.

IT Support Officer – Dayshift

Key skills