Build and utilize capacity dashboards to proactively identify and address network stockout issues
Investigate and resolve network incidents, outages, and connectivity problems related to customer capacity limitations
Review network traffic, bandwidth utilization, latency and identify potential capacity constraints
Monitor customer usage patterns and proactively identify potential capacity needs
Collaborate with the Operations Lead, customer engineers, and other team members to diagnose and resolve complex issues affecting customer capacity
Apply troubleshooting methodologies and best practices to restore services and customer capacity quickly
Maintain accurate and up-to-date network documentation, including diagrams, configurations, and troubleshooting guides, with a focus on customer capacity details
Document incidents, resolutions, and capacity-related changes in a knowledge base to facilitate future troubleshooting and capacity planning efforts.

Associate's degree in Computer Science, Networking, or a related field
5+ years of experience in network operations or a related field, with a focus on cloud environments
Experience with cloud networking platforms (e.g., AWS, Azure)
Familiarity with network monitoring and troubleshooting tools
Experience working with customer support or customer success teams
Strong understanding of network protocols and technologies (TCP/IP, routing, switching)
Proficiency in troubleshooting network issues at various layers (physical, data link, network)
Ability to work independently and as part of a team
Excellent communication and customer service skills.
Certifications in networking (e.g., CCNA, Network+)
Experience with scripting or automation tools for capacity management
Knowledge of cloud capacity planning and scaling best practices.

Cloud Network Manager – III

Key skills