Solutions Director – IT Asset Management

Role Overview

• Define and own the global AI-first ITAM managed services strategy aligned to client outcomes, revenue growth, and operational scalability.
• Serve as executive ITAM SME for clients, pursuits, and internal stakeholders.
• Establish standardized ITAM operating models aligned to ITIL, ISO, and regulatory requirements.
• Translate client business drivers into measurable ITAM value outcomes such as cost optimization, risk reduction, and lifecycle efficiency.
• Lead ITAM solution design for qualified opportunities across enterprise and mid-market clients.
• Own ITAM sections of RFP responses, RFIs, and client proposals.
• Author Statements of Work including scope, assumptions, service levels, pricing inputs, and transition approach.
• Develop executive level presentation decks that articulate value, delivery model, and differentiation.
• Partner with Sales and Account teams to position ITAM as a strategic managed service offering.
• Support deal shaping, solution defensibility, and client presentations through close.
• Govern end to end ITAM lifecycle services including hardware, software, and cloud assets.
• Define service catalogs, SLAs, SLOs, and KPIs for ITAM managed services.
• Ensure integration between ITAM, ITSM, procurement, CMDB, and financial systems.
• Oversee onboarding, transition, and stabilization of new ITAM managed services clients.
• Drive continuous improvement initiatives focused on automation, data quality, and process maturity.
• Establish governance frameworks to manage licensing compliance, audit readiness, and contractual risk.
• Ensure alignment with software publishers, regulatory requirements, and client policies.
• Lead audit response strategy and remediation planning for managed services clients.
• Monitor asset risk exposure including underutilization, non compliance, and financial leakage.
• Identify new ITAM service offerings aligned to market demand and client needs.
• Expand ITAM managed services footprint within existing accounts.
• Support pricing strategy, cost models, and margin assumptions for ITAM services.
• Track market trends and competitor offerings to inform solution differentiation.
• Define performance metrics across service delivery, financial optimization, and compliance.
• Build and govern executive dashboards for clients and internal leadership.
• Translate asset and license data into actionable insights for executive decision making.
• Drive service reviews focused on outcomes, not just operational metrics.
• Lead and mentor ITAM solution architects, analysts, and service leaders.
• Set clear expectations for quality, accountability, and client engagement.
• Build scalable delivery models leveraging onshore, nearshore, and offshore resources.
• Identify skill gaps and drive training in ITAM, ITIL, and managed services delivery.
• Represent the organization in client briefings, industry forums, and conferences.
• Contribute to ITAM thought leadership, whitepapers, and service frameworks.
• Continuously refine solution methodologies to maintain competitive advantage.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or equivalent experience.
• ITAM certifications such as CSAM or CHAMP preferred.
• ITIL v3 or v4 Foundation or higher strongly preferred.
• 10 or more years of progressive IT Asset Management experience.
• Demonstrated success delivering ITAM as a managed service to external clients.
• Proven leadership in pre sales, solution design, RFP responses, and SOW development.
• Strong background integrating ITAM with ITIL based ITSM, procurement, supply chain and financial processes.
• Experience supporting global environments including international logistics and regulatory constraints.
• Technical Expertise in Enterprise ITAM and ITSM platforms such as ServiceNow, Flexera, Oomnitza, ManagedEngine, Jira ITAM, or equivalent.
• Asset lifecycle management, software license optimization, and audit defense.
• Reporting and analytics using Power BI, Looker Studio, Tableau, or similar tools.
• Automation and data quality improvement initiatives.
• Executive presence with strong storytelling and presentation capability.
• Ability to influence C level stakeholders and close complex services deals.
• Data driven decision making with strong analytical skills.
• Entrepreneurial mindset with a focus on scalable services and measurable outcomes.

Tech Stack

• Cloud
• ITSM
• ServiceNow
• Tableau

Benefits

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law