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Customer Support Associate at Nordic Naturals | JobVerse
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Customer Support Associate
Nordic Naturals
Website
LinkedIn
Customer Support Associate
Watsonville, California, United States of America
Full Time
4 weeks ago
$20 - $22 USD
No Visa Sponsorship
Apply Now
Key skills
Shopify
Salesforce
SAP
Time Management
About this role
Role Overview
Thorough knowledge and understanding of Pro product offerings v. Retail alternative
Explaining products, services and pricing to customers
Identify and execute upselling opportunities. Adhere to company policies on pricing, shipping, discounts
Ensuring each customer receives excellent customer service and an enjoyable customer experience.
Engage in productive time management to fulfill essential job functions
Meets or exceeds KPI’s in place based on personal performance
Works closely with colleagues to achieve financial goals for the division
Cross trained to support Ecom (Shopify; SAP; Zendesk, ReCharge)
Required to work an early or late shift in order to service our customers
Regularly meet with management to discuss opportunities for improvement
Accurate Order Entry
Process incoming order desk opportunities in a timely manner
Log calls and tasks in Salesforce
Proficiency with multi-phone systems and professional demeanor when interacting with customers, both internal and external
Appropriately field a large volume of inbound calls
Proficiency and understanding of Salesforce; SAP; Zendesk; Shopify and other platforms identified to support the business, upon completion of training
Other duties as assigned or required
Requirements
2+ years customer service experience
Ability to multitask in a fast-paced environment
Proficiency and understanding of Zendesk, Shopify, ReCharge
Salesforce and/or SAP experience a plus
Strong verbal and written skills
Benefits
Multiple Health Plan Options
Dental & Vision
Dedicated Mental Health & Wellness Plan
Access to Multiple EAP Plans
Employer Paid Life Insurance
PTO
Paid Holidays (9 holidays per year) (2 floating Days)
Paid Sabbatical (3 weeks of paid sabbatical after every 5 years of employment)
401(k) Retirement Plan (employer matches dollar for dollar up to 3%)
Free Monthly Supplements
Product Discount Program
Wellness Coach
Apply Now
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