Deliver high-quality, specialized support services to suppliers by resolving complex issues.
Manage proactive service workflows and assist with country specific safety manual reviews.
Ensure compliance with internal standards and external requirements.
Serve as a subject matter expert across Avetta platforms including but not limited to Connect and Salesforce.
Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding.
Collaborate with internal teams to streamline processes and resolve cross-functional issues.
Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements.
Support onboarding and training of new RTW reps, including mentoring and shadowing.
Participate in special projects, including process improvement initiatives and pilot programs.
Collaborate with third parties to collect and verify supplier compliance data.
Participate in proactive compliance-focused campaigns and new client onboarding initiatives.
Track and meet performance metrics including CSAT scores, service levels, quality, and campaign-specific KPIs.

Fluency in Polish and English is required.
3-5 years of experience in supplier support, customer service, or compliance operations, preferably in a SaaS or risk management environment.
Demonstrated expertise in customer support and document review workflows.
Completion of skill based routing certifications and microlearning modules (e.g., Case Management, Country Specific Audits, Supplier Engagement) through our onboarding and training programs.
Strong communication skills and ability to manage multiple priorities independently.
Experience mentoring or training peers is a plus.
Reliable and predictive attendance.

Supplier Readiness Professional – B2B Customer Support, Bilingual Polish/English

Key skills