About this role
Role Overview
- Answering a variety of calls to help support our customer enquiries
- Help customers understand what’s covered by their policy – and sometimes that means saying no, but always with empathy and care
- Keep our records up to date so we can give customers the best support
- Communicating clearly with customers via live audio calls in a fast-paced environment while wearing a headset.
- Reading and entering information into Bupa’s core systems without the assistance of screen reader software.
- Confidently and calmly navigating changes to policy and processes to ensure customers receive the right outcome.
- Remaining calm when dealing with a variety of questions from customers, where there may be ambiguity and the answer may not be immediately apparent.
Requirements
- Highly organised and resilient
- An attentive listener
- Focused on putting customers first
- Happy to build great relationships with your team and colleagues across the business
- Able to adapt well to change
- Able to follow process and Financial Conduct Authority (FCA) regulations
- Confident using a PC and the ability to use multiple systems at the same time
- Comfortable working in a busy office environment alongside colleagues.
Benefits
- Holidays
- 33 days including Bank Holidays
- Primary care service
- Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support.
- Annual allowance up to £350 which you can redeem against a menu of Bupa healthcare products.
- Free health assessment every two years for permanent employees.
- Bespoke medical insurance benefits package
- This provides healthcare cover to eligible employees and their families.
- Wagestream
- Have early access up to 40% of your earned wages within minutes.
- Access to Bupa pension plans or automatic enrollment into workplace pension scheme with NEST.
- My Bupa Extras (Provided by Reward Gateway) is our one-stop shop for a huge choice of exclusive discounts and cashback deals.
- Parental Leave
- We offer a range of adoption, birth parent and co-parenting support for Pay & Leave.
- Extensive L&D program including internal development and access to apprenticeships.