Defining the direction: developing a compelling vision, strategy and roadmap for your domain to deliver solutions that address emerging opportunities and long-standing issues.
Leading with Impact: inspiring and guiding a cross-functional agile team to create innovative digital products that improve commercial outcomes and provide excellent user experiences.
Owning your domain: taking full ownership of driving the Colleague Experience across all pre‑appointment, in‑appointment and post‑appointment journeys completed by Bupa’s administration and clinician teams.
Bridge business and clinical expertise with technology: collaborating with Bupa's business and clinical teams to ensure products are rooted in business/commercial value and patient health outcomes.
Delivering customer-centric solutions: championing the customer's voice, identifying pain points and creating solutions that help users access our services with simplicity and efficiency.
Optimising with data: leveraging analytics, customer feedback, and market trends to refine customer journeys and deliver measurable impact.

Proven experience in Product Management: experience leading product squads in retail or related industries, with a track record of taking ownership from concept to delivery – desirable
Vision and ownership: the ability to define a bold product strategy and take accountability for delivering measurable outcomes aligned with user needs and business goals.
Collaborative mindset: a strong ability to foster collaboration across disciplines, from engineering to design, ensuring the success of your autonomous squad.
Agility and adaptability: comfortable working in a complex environment, navigating challenges with agility while maintaining a customer-first focus.
Data-driven decision making: proficiency in leveraging analytics and insights to prioritise effectively, optimise customer journeys, and inform strategic decisions.
Centric approach: a deep understanding of customer needs and the ability to champion their voice within your squad to create solutions that delight and drive value.
Strong communication and influence: exceptional communication skills to articulate your vision, align stakeholders, and inspire your team to achieve ambitious goals.
Innovation and curiosity: a passion for exploring cutting-edge technologies and staying ahead of trends to create products that redefine digital health.

Operational Digital Product Manager

Key skills