Key skills
CommunicationTime Management
About this role
Role Overview
- Serve as the first point of contact for individuals seeking legal assistance.
- Deliver a calm, empathetic, and professional first impression.
- Manage high volume inbound communications with accuracy and care.
- Support daily operations by triaging calls and gathering initial information.
- Route communications strategically to protect attorney time.
Requirements
- Excellent verbal communication skills in English and Spanish
- Warm, confident, and empathetic phone presence
- Emotional intelligence with strong de escalation abilities
- High attention to detail and accuracy
- Strong multitasking and organizational skills
- Time management and punctuality aligned with EST
- Ability to navigate multiple systems simultaneously
- Professional judgment and discretion
- Calm and resilient demeanor under pressure
- Detail-oriented and reliability driven work style
Benefits
- Competitive salary.
- Paid Time Off.
- Annual bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.