Perform administrative and clerical duties and customer support functions for all commercial accounts across Northern America
Manage relationships and communications with both internal and external clients
Assign employee work schedules including assignments, job rotation, training, vacations, and paid time off
Audit all work completed by the auction administrators and Posting and Procurement department to ensure posting accuracy
Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible on an inbound phone queue
Calculate and post the buyer and seller's transportation assistance/promos in the appropriate system
Collaborate with other departments and locations on issues and concerns
Consult with Human Relations and Employee Relations on employee concerns
Coordinate with auction administrators and COAST/ARSSC teams on processing payment reversals
Develop and nurture team members strengths and identifying areas for improvement
Ensure all post-sale processes are completed for all appropriate records and required reports
Foster a spirit of teamwork and unity among department members
Identify, assess, and resolve issues; refer unresolved customer conflicts to designated departments for further investigation
Provide effective performance feedback through employee recognition, rewards, and disciplinary action
Review and approve all accurate payment requests and Remarketing fees/Transportation Assistance

Minimum High School Diploma/GED and 5 years’ experience in a related field (automotive industry and/or logistics)
Working knowledge of basic accounting procedures and standard office equipment (e.g., 10-key, copier, fax)
Strong computer proficiency, including Microsoft Excel, Word, and Outlook
Effective written and verbal communication skills
Demonstrated problem-solving, organizational, and analytical skills
Ability to perform repetitive data entry tasks with a high level of accuracy and attention to detail
Proven ability to operate effectively in a highly matrixed environment
Strong negotiation skills with the ability to influence and collaborate with others
Demonstrated experience using business analytics to drive insights and support cost management
Proven change leader with a servant-leadership mindset and the ability to develop and empower high-performing teams
Ability to sit or stand for prolonged periods; manual dexterity and vision abilities including close, distance, and depth perception

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
seven paid holidays throughout the calendar year
up to 160 hours of paid wellness annually for their own wellness or that of family members
additional paid time off in the form of bereavement leave
time off to vote
jury duty leave
volunteer time off
military leave
parental leave
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

Supervisor, Client Service Quality

Key skills