Serve as a primary point of contact for merchants within the TSYS‑acquired portfolio supported by Propelr
Support merchant onboarding, account maintenance, and service inquiries via phone, email, and internal systems
Troubleshoot and resolve merchant issues related to processing, funding, account updates, and operational inquiries
Coordinate with internal teams (Operations, Risk, Onboarding, Technical Support) to resolve complex issues
Track and document all merchant interactions accurately within internal systems
Ensure service level agreements (SLAs) are met or exceeded
Identify trends, recurring issues, and opportunities for process improvement
Provide a seamless, professional customer experience during periods of change and growth

1–3+ years of experience in client support, customer service, a call center environment, or merchant services
Strong verbal and written communication skills
Experience supporting customers via phone and email in a fast‑paced environment
High attention to detail with strong documentation skills
Ability to manage multiple priorities while meeting SLAs
Comfort working with CRM, ticketing, or case management systems
Strong problem‑solving skills and a customer‑first mindset

Client Support Representative

Key skills