Institutional Banking Client Services Associate

Role Overview

• First point of contact for clients to manage Transaction Banking queries
• Answer calls, emails, and enquiries via Customer Portals
• Provide support across Transaction Banking products including Corporate Cards, Transactional Accounts, Payments, Merchant Services and CommBiz
• Build strong and meaningful relationships with clients
• Leverage strong knowledge of transactional banking solutions for complex client escalations

Requirements

• Experience working with Transactional Banking products or services
• Experience in environments like Branch, Everyday Banking, Business Banking, Merchants or Direct Banking
• Relevant experience in Operations is a plus

Benefits

• Flexible working arrangements
• Professional development opportunities