Key skills
TableauBIPower BIStatistical Analysis
About this role
Role Overview
- Contribute towards clinical and operational protocols that drive high service delivery standards
- Track and monitor the operational performance of our global partners
- Assist in managing global customer complaints
- Identify root causes of service delivery failure and put in place processes to reduce challenges
Requirements
- Masters Level clinical qualification (Psychology, Counselling Social Work, or similar)
- More than 5 years’ experience of working in a clinical operational setting.
- Experience of working in EAP and internationally is a distinct advantage.
- Confidence in working with numbers and univariate statistical analysis
- Advanced Excel/Google sheet skills
- Knowledge of Power BI and Tableau would be an advantage
- Extensive experience and expertise in a complex operations setting
- Solid experience in the development of processes, protocols & metrics
- Excellent administrative skills
- Excellent telephone/online manner
- Excellent English speaking and writing abilities
- Good clinical skills and the ability to consult with various partners on clinically complex or high-risk cases
Tech Stack
- Tableau
Benefits
- In accordance with the Employment Equity Act, preference will be given to suitably qualified candidates from designated groups, including persons with disabilities.
- We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.