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Senior Field Service Engineer at Integra LifeSciences | JobVerse
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Senior Field Service Engineer
Integra LifeSciences
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Senior Field Service Engineer
India
Full Time
2 hours ago
Visa Sponsorship
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About this role
Role Overview
Regularly travel to hospitals and healthcare facilities to conduct audits of Integra medical devices and determine their operational condition
Perform routine tests, diagnostics, and repairs as needed
Provide on-site training for customers, ensuring they are proficient in using the equipment safely and effectively
Present technical information to hospital staff, including demonstrations on device operation
Schedule and manage your own service visits, ensuring timely completion of tasks
Oversee and maintain service contracts in your designated region to ensure customer satisfaction
Provide technical assistance to customers, addressing any issues with devices and offering troubleshooting solutions
Install equipment modifications to enhance safety or improve performance based on customer needs
Work closely with internal teams and other technicians to address common concerns, resolve issues, and share knowledge
Ensure the timely return of equipment for calibration when required and manage inventory levels in accordance with operational needs
Maintain a professional image at all times while interacting with customers and representing the company
Proactively identify and pursue opportunities to sell service contracts to both new and existing customers
Responsible for achieving the annual service revenue target within your designated region
Perform hands-on application engineering tasks such as product setup, user training, technical demonstrations, and clinical support
Additional responsibilities may be assigned as needed, including project-based tasks.
Requirements
Technical degree or relevant college education
Previous field service experience, preferably in the medical industry
Strong knowledge and ability to troubleshoot, repair, and test electronic and electromechanical products
Experience in preparing and delivering technical presentations and training to hospital staff
Understanding of Good Documentation Practices (GDP)
Proficiency in Microsoft Office and other IT systems
Fluent in English and proficiency in additional languages (e.g., Hindi, local languages) is a plus
Ability to lift and transport company products
Strong understanding of electronic principles and technical documentation
Ability to work independently and follow company procedures and standards
Have a valid and clean driving license.
Benefits
Business Travel compensation
Accommodation coverage for overnight stays
Adherence to the company's Travel Expense Policy
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