Senior Field Service Engineer

Role Overview

• Regularly travel to hospitals and healthcare facilities to conduct audits of Integra medical devices and determine their operational condition
• Perform routine tests, diagnostics, and repairs as needed
• Provide on-site training for customers, ensuring they are proficient in using the equipment safely and effectively
• Present technical information to hospital staff, including demonstrations on device operation
• Schedule and manage your own service visits, ensuring timely completion of tasks
• Oversee and maintain service contracts in your designated region to ensure customer satisfaction
• Provide technical assistance to customers, addressing any issues with devices and offering troubleshooting solutions
• Install equipment modifications to enhance safety or improve performance based on customer needs
• Work closely with internal teams and other technicians to address common concerns, resolve issues, and share knowledge
• Ensure the timely return of equipment for calibration when required and manage inventory levels in accordance with operational needs
• Maintain a professional image at all times while interacting with customers and representing the company
• Proactively identify and pursue opportunities to sell service contracts to both new and existing customers
• Responsible for achieving the annual service revenue target within your designated region
• Perform hands-on application engineering tasks such as product setup, user training, technical demonstrations, and clinical support
• Additional responsibilities may be assigned as needed, including project-based tasks.

Requirements

• Technical degree or relevant college education
• Previous field service experience, preferably in the medical industry
• Strong knowledge and ability to troubleshoot, repair, and test electronic and electromechanical products
• Experience in preparing and delivering technical presentations and training to hospital staff
• Understanding of Good Documentation Practices (GDP)
• Proficiency in Microsoft Office and other IT systems
• Fluent in English and proficiency in additional languages (e.g., Hindi, local languages) is a plus
• Ability to lift and transport company products
• Strong understanding of electronic principles and technical documentation
• Ability to work independently and follow company procedures and standards
• Have a valid and clean driving license.

Benefits

• Business Travel compensation
• Accommodation coverage for overnight stays
• Adherence to the company's Travel Expense Policy