Field Service Engineer - Ohio
United States of America
Full Time
2 hours ago
$85,000 - $110,000 USD
H1B Sponsor Likely
Key skills
UPS maintenancePower distribution unitsPower systems maintenanceTroubleshooting electrical equipmentOHM's lawElectronic theory3 phase/480v electrical systemsElectrical/electronic test equipmentReading electrical line diagramsMechanical aptitudeMS OutlookMS WordMS ExcelUPS OEM factory trainingCommunication
About this role
Delta Electronics is a global innovator at the forefront of technologies powering the future. They are seeking a UPS Field Service Engineer to provide technical support, maintain power electronics, and ensure customer satisfaction. The role involves commissioning, maintaining, and providing emergency support for power systems at customer sites.
Responsibilities:
- Responsible for commissioning, maintaining and providing emergency support on power electronics at customers’ sites within their respective regional coverage area
- Render technical on-site and phone assistance to customers
- Perform general and preventive maintenance on Uninterruptable Power Supply systems
- Provide analysis, troubleshooting recommendations, and escalated technical support
- Respond to emergency calls at customer’s request
- Strive to provide all customers a 'first time fix' for their equipment
- Provide accurate and timely communication to internal and external customers
- Keep current on Safety Field Change Notices and Service Tips
- Provide accurate and timely reporting of expense reports, Field Service Reports etc
Requirements:
- Bachelor's or Technical Degree in Electrical Engineering, Electronics, or equivalent military training
- 3-5+ years of experience in this field and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU's / Power Distribution Units, Static Automatic Transfer Switches, Branch Circuit Monitoring, and other electrical equipment
- Working knowledge of OHM's law and electronic theory required
- Prior field service experience required
- 3 phase/480v experience required
- Familiarity with electrical/electronic test equipment and fundamentals
- Ability to read and interpret electrical line diagrams and blueprints
- Ability to evaluate the operating conditions of equipment
- Standard computer skills including MS Outlook, Word, and Excel
- Mechanical aptitude
- Clear, concise, written and verbal communication skills
- Ability to interact comfortably with all levels of internal and external customers
- Must have the ability and self-motivation to manage one's own schedule
- Previous military experience and training a plus
- UPS OEM factory training or experience in Liebert (Vertiv) / Emerson, APC / MGE, or Eaton / Powerware, Toshiba, Mitsubishi a plus