Field Service Engineer (Remote)

Collins Aerospace is a leader in aerospace and defense, seeking a Field Service Engineer to support systems that ensure operational excellence. In this role, you will be responsible for the installation, maintenance, and troubleshooting of complex electro-mechanical equipment while providing technical advice and managing customer relationships.

Responsibilities:

• Perform on site field service including installation, operation, maintenance, repair, and removal of complex electro mechanical equipment to meet customer and company requirements
• Install, test, service, and calibrate equipment to ensure performance aligns with operating specifications and customer expectations
• Diagnose and resolve complex technical issues, providing clear recommendations and solutions to both internal teams and customers
• Conduct preventative maintenance and routine service activities to ensure equipment reliability and long term performance
• Analyze product performance and support modifications, upgrades, and enhancements based on customer specifications and operational needs
• Serve as the primary on site representative, building strong relationships and ensuring a high level of customer satisfaction
• Manage assigned scope of work to ensure services are delivered in alignment with contract requirements, timelines, and expectations
• Coordinate technical services, logistics, provisioning, and system configurations to support customer operations
• Assess customer equipment needs and provide guidance on service solutions, upgrades, and optimization opportunities
• Provide training and instruction to customers and internal teams on equipment operation, maintenance, and best practices
• Lead and support junior technicians by assigning work, providing guidance, and ensuring quality and consistency in service delivery
• Maintain and review equipment logs to identify trends, determine repair needs, and recommend effective solutions
• Travel up to 50% to support customer sites and business needs

Requirements:

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
• Demonstrated experience troubleshooting and servicing electro mechanical equipment
• Strong customer facing communication skills with the ability to build relationships and represent the organization effectively
• Experience supporting or servicing industrial refrigeration systems
• Experience troubleshooting and diagnosing electrical control systems, including PLCs