Serve as a strategic partner in implementing regulatory requirements, including new federal and state changes to PBM business practices.
Lead process improvement initiatives across RxBenefits, from opportunity identification through execution, ensuring measurable efficiency and impact.
Oversee day-to-day regulatory operations to ensure timely and accurate execution.
Manage regulatory submission tracking, documentation, and reporting.
Manage and optimize legal and regulatory technology platforms and tools, driving adoption, training, and continuous improvement.
Oversee intake, triage, and resolution of regulatory service requests, ensuring appropriate prioritization and resource allocation.
Lead cross-functional workgroups charged with communicating regulatory changes, acting as project manager and primary point of contact for stakeholders.
Work with Learning and Development to design and deliver training programs to improve industry and regulatory understanding across both legal and non-legal teams.
Develop and maintain metrics, dashboards, and reporting to track department performance and identify trends.
Manage communications, both internally and externally, and knowledge management tools, ensuring accessibility and clarity.
Foster a culture of operational excellence by embedding best practices, accountability, and collaboration across departments.

5+ years of experience in regulatory operations, legal operations, corporate legal, or business operations role.
Bachelor’s degree required.
Proven ability to design and implement operational improvements with measurable results.
Strong experience managing legal technology platforms and leveraging data analytics for decision-making.
Advanced proficiency with Microsoft Office Suite; experience with legal tech tools (e.g., contract lifecycle management, e-billing, matter management).
Exceptional communication skills with the ability to influence and collaborate across levels and functions.
Strong leadership, interpersonal, and change management skills.
Ability to balance strategic thinking with hands-on execution in a fast-paced environment.
Demonstrated ability to meet deadlines, prioritize effectively, and deliver results under pressure.
Commitment to RxBenefits’ Core Competencies: Problem Solving & Decision Making, Accountability & Responsibility, Communication, Collaboration & Teamwork, and Customer Focus.

Remote first work environment
Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
Dental, Vision, Short
and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
Additional buy-up options for Short
and Long-Term Disability and Life Insurance
401(k) with an employer match up to 3.5% available after 60 days
Community Service Day to give back and support what you love in your community
10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
Tuition Reimbursement for accredited degree programs
Paid New Parent Leave that can be used for adoption or birth
Pet insurance to protect your furbabies
A robust mental health benefit and EAP service through Spring Health to support you when you need it most

Regulatory Operations Manager

Key skills