Assist the Shop Manager and Assistant Manager with the day to day running of the shop
Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for: Opening and closing the shop, Managing and guiding the shop team, Cash management procedures
Provide an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach
Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner
Act as a Brand Ambassador including introducing customers to the multi-channel/digital journey
Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop
Keeping and maintaining shop presentation standards to a high quality throughout your working day
Ensure that all procedures (safety, compliance and shop operations) are always followed
Introduce customers to our many in shop and online offerings/products.

Customer service focused
Operate with trust and integrity
Flexibility as business operates 7 days a week
Be adaptable to shop environment
Great attention to detail and strong numeracy skills
An enthusiastic people person who can work on own initiative and as part of a team
A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
Ambitious and driven to progress within the company
To promote the company brand and be results focused
Excellent communication skills
Problem solve and think creatively
Be organised, reliable and dependable
A proven good cash handling approach

Customer Service Assistant

Key skills