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Customer Service Specialist at Zopa Bank | JobVerse
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Customer Service Specialist
Zopa Bank
Website
LinkedIn
Customer Service Specialist
United Kingdom
Full Time
5 hours ago
No Sponsorship
Apply Now
Key skills
Communication
About this role
Role Overview
Answer a high volume of calls and interact with customers over live chat and email
Respond to day-to-day banking needs across a range of products and services
Accurately investigate customer queries
Make sure service and customer demand is met to a high standard
Participate in initiatives that help improve customer service, processes, and procedures
Liaise closely with other teams to advocate on behalf of customers
Listen to customers personal circumstances to understand their requirements
Requirements
Customer service experience within financial services or banking
Exceptional customer service across a range of channels (telephony, chat, email)
Excellent communication skills
Ability to maintain high levels of accuracy
Adaptability to meet changing priorities and customer demand
Highly motivated and committed to achieve success
Goal oriented
Proactive with the initiative to create frictionless customer journeys
Take ownership for each customer, providing the best end to end experience
Expertise in digital communications, assisting customers digitally using their own device or online banking and mobile App.
Benefits
Flexible ways of working
Flexible work arrangements
Option to work from abroad for up to 120 days a year
Time off in lieu for bank holidays
Apply Now
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