Key skills
Communication
About this role
Role Overview
- Answer a high volume of calls and interact with customers over live chat and email
- Respond to day-to-day banking needs across a range of products and services
- Accurately investigate customer queries
- Make sure service and customer demand is met to a high standard
- Participate in initiatives that help improve customer service, processes, and procedures
- Liaise closely with other teams to advocate on behalf of customers
- Listen to customers personal circumstances to understand their requirements
Requirements
- Customer service experience within financial services or banking
- Exceptional customer service across a range of channels (telephony, chat, email)
- Excellent communication skills
- Ability to maintain high levels of accuracy
- Adaptability to meet changing priorities and customer demand
- Highly motivated and committed to achieve success
- Goal oriented
- Proactive with the initiative to create frictionless customer journeys
- Take ownership for each customer, providing the best end to end experience
- Expertise in digital communications, assisting customers digitally using their own device or online banking and mobile App.
Benefits
- Flexible ways of working
- Flexible work arrangements
- Option to work from abroad for up to 120 days a year
- Time off in lieu for bank holidays