Manage a portfolio of students from onboarding through to programme completion
Conduct regular 1:1 Zoom sessions to track progress and provide guidance
Ensure students complete required milestones (e.g. internships, learning modules)
Maintain high levels of engagement, motivation, and accountability
Build strong relationships with students and, where relevant, parents
Communicate regularly via Zoom, WhatsApp, and other channels
Act as the primary point of contact throughout the programme
Monitor student progress against structured programme plans
Identify risks early (e.g. disengagement, missed milestones)
Intervene proactively to keep students on track
Potentially manage or coordinate with junior support staff (e.g. programme assistants)
Ensure smooth delivery across all touchpoints in the student journey
Identify opportunities to transition students into higher-tier programmes
Support upsell conversations in a natural, value-driven way
Contribute to overall revenue growth through strong client outcomes

Customer success / client success roles
Teaching, coaching, or mentoring (e.g. ESL teaching)
Healthcare backgrounds (e.g. nursing, patient care)
Any role involving direct, ongoing client interaction and guidance
Excellent communication skills (clear, confident, neutral accent)
Strong empathy + authority balance (supportive but able to hold clients accountable)
Highly organised and structured
Comfortable managing multiple clients simultaneously
Ability to adapt communication style to different personalities (especially younger students)
Confident on video calls and written communication

Client Success Manager

Key skills