Enterprise Customer Success Manager

Bynder is a leader in digital asset management, providing AI-powered solutions that enhance content creation and maximize asset value. They are seeking an experienced Enterprise Customer Success Manager to manage relationships with strategic customers, ensuring they achieve value and drive business outcomes using Bynder's solutions.

Responsibilities:

• Serve as the trusted advisor to Bynder customers, providing strategic direction, thought leadership, and best-practice guidance to align their business objectives with an evolving DAM deployment
• Drive value and measurable business outcomes aligned to corporate strategic objectives, by ensuring customers realize value, achieve ROI, and deliver exceptional content experiences to user communities and the omnichannel
• Increase adoption and consumption of Bynder's Solutions and integrations with upstream creative and downstream delivery systems
• Own the strategic success plan: Set goals for value realization and develop and execute account/success plans to support those goals
• Manage and own the renewal cycle end-to-end, including strategy, proposal creation, negotiation, and engagement with procurement, in collaboration with the Strategic Account Manager
• Collaborate on account strategy for retention and growth with Strategic Account Managers, the Partner team, and a network of SI/technology partners
• Conduct effective account profiling, discovery and business reviews to understand the customer's strategic priorities, go-to-market, digital, content and AI strategies financial profile, latest news and organizational needs
• Map and engage key stakeholders across the customer’s organization to align objectives, accelerate adoption, and build strong executive and functional champions
• Keep customers informed on Bynder's latest innovations and proactively recommend how they can maximize value from the platform
• Act as a liaison between the customer and the Product team, strategically representing customer feedback to inform the product roadmap
• Accountable for driving industry-leading gross retention, net retention, and expansion in your book of business