Customer Support Consultant, Fluent English

Role Overview

• Provide prompt and accurate support by resolving tickets according to procedures and quality standards;
• Follow guidelines for tone, accuracy, escalation paths, and ticket categorization;
• Document all user interactions clearly and professionally in the support platform;
• Complete daily supplemental tasks (e.g., knowledge reviews, internal communication, reporting);
• Maintain a strong understanding of workflows, updates, and service goals;
• Meet or exceed KPIs and performance metrics consistently;
• Reach out to the Team Lead when facing challenges with procedures or tickets;
• Communicate openly about availability, workload, and scheduling concerns;
• Contribute to a positive and supportive team environment;
• Follow assigned shift schedules.

Requirements

• Excellent written and verbal communication skills in English
• Strong attention to detail and commitment to high-quality support
• Ability to work independently while following procedures and expectations
• Reliability in meeting schedules and deadlines
• Proactive mindset toward learning and continuous improvement
• Flexibility and adaptability to changes in processes, tools, and expectations
• Previous experience in email-based customer service
• Experience using Zendesk
• Familiarity with KPIs and performance targets
• Ability to handle 80–100 tickets per shift
• Strong troubleshooting skills
• Fast learner with a tech-savvy mindset
• Experience with QA processes
• Access to an Android or Apple device (for account sign-in)
• Backup power supply to ensure uninterrupted work

Tech Stack

• Android

Benefits

• Fixed schedule (either 10 AM – 7 PM (1-hour lunch) or 4 PM – 1 AM (1-hour lunch), GMT+3 time)
• Short-term cooperation (3-4 months)
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development