Provide excellent customer service regarding collection issues
Resolve billing errors and disputes associated with collection issues
Deliver credit and collections support for Customer Care Sales team
Enter bankruptcy notices in billing systems
Respond to customer, associate, and collection agency inquiries
Provide backup for other Collections Specialists and Manager as needed
Maintains the Credit and Collections email inbox
Maintain Collection reports
Learn and comply with Cable One credit and collections practices and policies.
Learns and complies with regulatory requirements, including SOX.
Assists with special projects as assigned.
Requirements
Proficiency in Microsoft Word and Excel.
High School diploma.
Associate’s degree (A.A..) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Benefits
Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k)
100% company match starts day 1 of employment (up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Additional Perks Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.