Key skills
Sales
About this role
Role Overview
- Provide excellent customer service regarding collection issues
- Resolve billing errors and disputes associated with collection issues
- Deliver credit and collections support for Customer Care Sales team
- Enter bankruptcy notices in billing systems
- Respond to customer, associate, and collection agency inquiries
- Provide backup for other Collections Specialists and Manager as needed
- Maintains the Credit and Collections email inbox
- Maintain Collection reports
- Learn and comply with Cable One credit and collections practices and policies.
- Learns and complies with regulatory requirements, including SOX.
- Assists with special projects as assigned.
Requirements
- Proficiency in Microsoft Word and Excel.
- High School diploma.
- Associate’s degree (A.A..) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Benefits
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k)
- 100% company match starts day 1 of employment (up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Additional Perks Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment