Internet Sales Manager

Role Overview

• Partner with the VP of Sales to ensure adequate staffing for the Internet Sales Department
• Train and coach Internet Sales Coordinators on each step of Lennar’s Digits, Lead Scoring, and Self-Guided Tour process to achieve maximum sales performance
• Supervise the Internet Sales team to create positive online customer experiences through email, live chat, and 1-800 calls
• Oversee lead outreach strategies, ensuring consistent engagement and well-crafted communication templates
• Lead the ISC team to effectively capture and convert online customer traffic into qualified sales prospects
• Manage VIP Interest Lists and ensure prospective customers are prequalified with Lennar Mortgage
• Drive efforts to maintain inventory neutrality, reduce incentives, and minimize broker costs through organic sales
• Partner with New Home Consultants to strategically sell inventory homes using a First In, First Out (FIFO) approach
• Collaborate with Area Sales Managers to monitor performance metrics (WTD, MTD, QTD, YTD) and identify improvement opportunities
• Conduct regular quality checks (“shop” programs) for Internet Sales Coordinators and implement improvement plans
• Assign and track department projects to ensure accuracy and timely completion
• May lead the team through the sales process and review purchase agreements for accuracy and DRE compliance
• Provide input to the VP of Sales regarding advertising and promotional strategies related to online sales
• Monitor market trends and competitor activities
• Attend promotional events and sales meetings as directed
• Enforce follow-up programs and promote Lennar’s culture and values across all interactions
• Perform all other duties as assigned.

Requirements

• Three (3) to five (5) years of experience in residential internet sales, sales management, or related industries required
• High school diploma or GED required; college education preferred
• Licensed California Department of Real Estate Agent and/or Broker required
• Strong communication (verbal and written), organizational, and interpersonal skills
• Professional presence and ability to manage conflict effectively
• Ability to multitask and meet deadlines in a fast-paced environment
• Proficient in Microsoft Word and Excel; advanced computer skills preferred
• Valid, unrestricted driver’s license preferred
• Resourceful, patient, and clear communicator with strong motivational skills.

Benefits

• Health insurance plans including Medical, Dental, and Vision coverage
• 401(k) Retirement Plan with $1 for $1 Company Match up to 5%
• Paid Parental Leave
• Associate Assistance Plan
• Education Assistance Program
• Up to $30,000 in Adoption Assistance
• Up to three weeks of vacation annually
• Generous Holiday, Sick Leave, and Personal Day policies
• New Hire Referral Bonus Program
• Significant Home Purchase Discounts
• Everyone’s Included Day