Clinical IS Analyst – Intermediate

Role Overview

• Responsible for supporting the Epic Specialty application in various tasks ranging from troubleshooting, system enhancements/build, validation, testing, and training.
• Performs ongoing maintenance and configuration updates to Epic Radiant and Specialty applications.
• Under minimal supervision, responsible for Radiant and or Specialty application(s)/module(s) of Epic.
• Provides Tier-II support to end-users both remotely and in-person.
• Collaborates with all Epic team(s) and Operations for ongoing software maintenance and optimization.
• Develops, documents, and adheres to internal procedures; utilized in conjunction with related applications and systems.
• Assists in populating, testing, monitoring, or general maintenance.
• Works with Clinicians to interpret and document current workflows and anticipating future workflows that are optimized for any planned application changes.
• Coordinates system fixes and changes with software vendors.
• Perform all other duties as assigned.

Requirements

• Strong understanding of the healthcare industry, particularly in back-office operations.
• Ability to work independently and as part of a team.
• Effective verbal and written communication skills.
• Detail-oriented and strong analytical skills.
• Ability to thrive in a fast-paced, agile environment, change direction rapidly, multitask, and demonstrate a willingness to learn new technologies.
• A minimum of three (3) years of related Epic experience is required.
• Radiant certification or proficiency is strongly preferred.
• Bachelor’s degree is required. Equivalent years of experience may be considered.