Configure and program promotional offers within the loyalty platform
Test campaigns thoroughly and manage scheduling for successful launches
Set up and manage audience segmentation for targeted communications (email and SMS)
Perform remote testing on integrated systems to ensure functionality and accuracy
Maintain and update platform configurations as needed
Monitor campaign performance and generate reports with actionable insights
Manage and resolve support tickets from clients and end users
Provide phone support for escalated issues and ensure timely resolution
Collaborate cross-functionally to ensure campaigns are executed seamlessly

Strong attention to detail and ability to manage multiple campaigns simultaneously
Comfortable working with technology platforms, data, and system configurations
Excellent problem-solving skills and a proactive mindset
Strong written and verbal English communication skills
Ability to work independently in a remote or distributed environment
Experience with customer support and handling technical or platform-related inquiries
Analytical mindset with the ability to interpret data and generate insights
Technical aptitude and willingness to learn new tools and systems quickly
Experience with loyalty platforms or POS systems is a plus
Spanish language skills are a plus

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CRM and Marketing Operations Specialist

Key skills