About this role
Role Overview
- Provide an optimum level of service to all of our teams, resolving their queries and requests across multiple channels within our customer promise
- Take ownership of case resolution, finding the best solutions according to the company’s process and guidelines
- Manage demanding issues with professionalism and emotional intelligence focusing on solution and retention
- Advocate your team's needs working with other internal teams, namely by identifying and boosting localization initiatives
- Manage your own development and supporting others to maximize team potential
- Actively contribute to a great work environment and the alignment with FARFETCH and strategic partners' values in the team
Requirements
- Customer-oriented mindset;
- Take problems as growing opportunities;
- Capable of working under pressure and achieve in the agreed deadlines;
- Fluency in English is mandatory (verbal and written) and second language is a plus;
- Knowledgeable of excel (can maintain complex spreadsheets);
- Knowledgeable of retail and finance concepts/ processes is a plus;
- Fond of multicultural environments;
Benefits
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
- FARFETCH Equity plan