Key skills
Version ControlCommunicationCritical Thinking
About this role
Role Overview
- Create or edit Standard Operating Procedures (SOPs), process maps, and job aids across all lines of Operations that meet organizational standards
- Translate complex processes and technical information into clear, concise, and user-friendly content
- Gather, organize, and document technical content from Process Owners and Subject Matter Experts (SMEs), ensuring accuracy, completeness, and version control
- Maintain strong relationships with assigned Operations business units to establish technical specifications, prioritization, and strategic alignment
- Actively manage work in progress/assignments meeting stated turnaround times and performance metrics
- Build and maintain effective working relationships with stakeholders
- Continuously improve content and documentation based on stakeholder feedback
- Ensure accurate and timely communication with stakeholders
- Collaborate with other support and shared services functions to ensure alignment of change, i.e. Learning and Development
Requirements
- Bachelor’s degree or equivalent work experience
- 2+ years of technical writing and/or editing experience
- Minimum 1 year of experience in the insurance or financial services industry
- Working Knowledge of MS tools (Visio, Word, SharePoint, PowerPoint, Excel)
- Proficiency in process mapping using Microsoft Visio or other mapping tools
- Experience in documenting business processes and procedures
- Proficient in oral and written communication
- Excellent critical thinking skills
- Strong communication and facilitation skills
- Ability to work independently and proactively
- Ability to handle multiple priorities simultaneously
Benefits
- Competitive Compensation & Total Rewards Incentives
- Comprehensive Healthcare Coverage
- Multiple 401(k) Savings Plan Options
- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
- Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
- Disability, Life, and Long Term Care Insurance
- Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
- Caregiver and Mental Health Support Services