You'll serve as the primary point of contact and trusted advisor for each client, spanning the full client lifecycle: Build and maintain deep relationships across HR, People & Culture, benefits leads, and executive sponsors.
Conduct regular business reviews to assess program health, utilisation and ROI – proactively address risks to engagement or renewal.
Drive licence adoption by partnering with clients on launch strategies and engagement campaigns.
Leverage cohort-level health insights to deepen engagement and demonstrate platform value.
Identify and close expansion opportunities, additional licences, new business units and tier upgrades.
Drive referrals and warm introductions from your existing client base.
Represent the voice of the client internally, feeding insights back to product, clinical, and marketing teams.

5+ years in account management, customer success or a similar client-facing role, ideally in B2B health, benefits, HR tech or SaaS
A proven track record of retaining and growing a portfolio of accounts
Strong commercial acumen
you understand how to frame ROI and build a business case
Excellent communication and relationship-building skills across all seniority levels
Highly organised with the ability to manage a diverse portfolio without dropping the ball
Experience with CRM tools (HubSpot preferred) and a data-driven approach to managing your book of business
Genuine passion for health, preventive medicine and making a difference in people's lives.
Truth-seeking: You care about understanding what's actually working for your clients, not just what's easiest to report.
Relentlessly resourceful: You find ways to make things happen with limited resources, anticipate obstacles, and deliver results quickly while able to balance trade offs with quality.
A creative problem-solver: We're at an early stage, so the way we work isn't set in stone.
An incredible teammate: You communicate with kindness, give and receive direct feedback well and care more about the team winning than being right.
An owner: You're motivated by what's best for clients long-term, never say "that's not my job", and take initiative to find new ways to move our mission forward.

Health insurance
Employee Share Option Plan
Hybrid working with flexibility to manage life beyond the 9-5 when it matters
Full access to the Everlab health program, provided after successfully passing probation.

Account Manager – Corporate Growth

Key skills