Manage around 165 properties and play a key role in our Travel Chapter and operations
Ensure each property is presented at its best with accurate, appealing descriptions
Maintain high-quality, well-staged photography and highlight key selling features
Create pricing strategies using data, competitor insight and performance trends
Proactively monitor booking pace to maximise revenue and occupancy
Become the trusted point of contact for your region’s owners
Provide regular updates, visits and performance reviews
Identify potential issues early using guest feedback and reviews
Confidently handle challenging conversations without escalation
Support owner events and engagement activities
Recommend décor updates, upgrades and high-impact features
Suggest ways to increase appeal, like allowing dogs or adding amenities
Identify and remove barriers to bookings such as restrictive policies
Review Property Quality Scores and advise on improvements
Flag properties that cannot meet our required quality standards
Collaborate with New Business to onboard new owners smoothly
Stay up to date with relevant industry legislation
Encourage referrals and always champion our company culture
Manage time effectively to meet performance expectations
Prioritise health, safety and welfare in all aspects of the role

Homeowner Account Manager

Key skills