The Client Manager Representative will service a high volume of Deluxe’s existing payments clients to protect market share and grow revenue generated
Provide timely follow up to client requests and manage relationship
Navigate the client to the appropriate resources within Deluxe to fulfill requests, including self-service options when available
Manage, plan, and execute in a virtual model
Responsible to manage a client territory of hundreds of accounts across Deluxe’s payment solutions
Protect Market Share
Effectively manage client renewal cycle identified for proactive renewal process
Manage the agreement renewal with the appropriate financial margins and program parameters established by finance
Lead sales initiatives for add-ons to current payment services utilized by client
Achieve client price increases based on contractual terms and company initiatives
Effectively and accurately identify potential program concerns or issues
Guide client to internal support teams to resolve issues to attain the highest level of client satisfaction
Maintain client records in CRM system

Bachelor’s degree and 1 year of related experience, or HS/GED and 5 years of related experience
Experience working in direct sales in a Business to Business (B2B) environment in payments industry
Proven success retaining existing business and growing wallet share with many accounts
Proven history of exceeding annual quota and driving revenue growth for the company
Experience in time management, prioritization, territory, and account management selling into small to mid-size accounts
Demonstrated success building key relationships within the C-Suite and departmental leadership teams
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret instructions furnished in written, oral, diagram, or schedule form
Excellent communication and presentation skills

Client Manager

Key skills