Knowledge on commercial vehicle control systems
Participating in vehicle trials along with application engineering team
Organizing service campaigns on various new products like VTS, AMT, FMS, ABS, HABS, E-Compressor, TEBS, TABS, etc...
Conducting training sessions for various customer (Service partners, Vehicle manufacture dealer, STUs, OEMs and fleets)
Ensuring the availability of Spares, special service tools and diagnostic tools at all service partners.
Attend Joint investigation with OEMs for critical field failures.
Warranty claims scrutiny in the field and their settlement for our ASC’s.
Preparation of product complaint report and escalating to QAD.
Collecting Customer feedback on new product performance.
Conducting audits at service partners.
Fitment trials of new products.
Delay reason analysis of TAT for various OEMS at Authorized Service Centers and arrive at a resolution
Identifying the white spots for service support with the concern OEM’s.
Resolution of customer complaints within 24 hours as per the ZF WABCO SLA with OEM‘s
Resolve technical queries with field representatives.
Follow up with the leads to convert to potential customers.
Handling vehicle breakdown compliances.
Responsible for handling 60+ Authorized centers

Diploma or any graduate with more than 8-14 Years of experience in Field Service from Commercial Vehicles (CV) segment
Must have strong experience working with workshop network partners, Distributors and delivering the technical trainings
Thorough knowledge of Commercial Vehicles market in which ZF Aftermarket operates
Good communication and organizational skills as well as confident appearance and good IT skills (MS Office, SAP) required.

Innovative Environment: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth.
Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support.
Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement.
Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide.
Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint.

Deputy Manager – Field Service, Commercial Vehicles

Key skills