Supporting customers via our help desk with questions ranging from onboarding to advanced configuration
Becoming an expert on how Memberful integrates with WordPress and tools like Mailchimp, Discord, Zapier, and other third-party services
Troubleshooting API, webhook, and integration issues
Reproducing and diagnosing technical issues before routing them to engineering
Collaborating closely with the on-call engineer to handle and prioritize technical tickets efficiently
Updating or creating help docs, troubleshooting guides, and other educational content
Gathering, organizing, and communicating feature requests and customer insights to the team
Helping potential customers assess whether Memberful is the right fit for their needs
Helping evolve our support operations by introducing automation and AI-assisted tools that make troubleshooting faster and free the team to focus on higher-value customer work
Improving internal processes as the team grows and the product expands

Experience supporting a SaaS product in a technical capacity
Strong WordPress experience (configuration, troubleshooting, common plugin conflicts, hosting environments)
Ability to simplify technical concepts for non-technical users
Excellent written communication skills
Located in the United States
Available to work Pacific hours or late-day EST

Competitive benefits package including salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, parental leave, and 401k plan with matching.
Offers Equity

Customer Happiness Technical Specialist

Key skills