Lead end-to-end onboarding for new clients, ensuring a smooth and impactful start
Build and maintain strong, long-term relationships with clients (service, sales, and admin leaders)
Provide proactive support and issue resolution, managing tickets and client feedback
Monitor account health and identify growth opportunities within your accounts
Serve as the bridge between clients and product/tech teams, advocating for user needs
Conduct training sessions, best practices reviews, and usage optimization calls
Help shape how BluSynq is adopted and scaled across customers in North America
Educate clients on AI-powered capabilities, driving adoption and confidence in the tech

2+ years’ proven experience in Customer Success, Account Management, or similar client-facing role
Fluent in English (spoken and written); French a plus
Passionate about technology and AI, with a desire to be part of a future-focused solution
Confident communicator who builds trust easily and manages relationships professionally
Organized, proactive, and comfortable handling multiple client accounts
Curious, eager to learn, and excited about the opportunity to work in a fast-growing startup
Experience with SaaS or tech support is highly valued
Able to travel occasionally to Montreal and North America
Legally authorized to work in the US

Customer Success Manager

Key skills