Manage a small & strategic portfolio of merchants based in the UK
Own their Sales and Quality performance on all European Back Market websites
Lead Business Review with your sellers to plan and manage strategic plans. Visit and audit their structures
Help to elaborate Back Market business strategy thanks to your field feedback & experience
Lead cross-team projects to tailor solutions for our Sellers
Be proficient leveraging data to track sellers performances and analyze trends and create projection
Highly contribute to our business growth by working cross functionally within Back Market

Fluent English communication skills
1-2 years of experience in customer success, account management, or related fields
Strong relationship and portfolio management skills : you know how to keep multiple partners happy and successful
Project management chops: you can juggle deadlines, stakeholders, and priorities without dropping the ball
You're confident breaking down complex concepts in both business and technical conversations
Resourceful and scrappy mindset : if a playbook doesn't exist yet, you're excited to figure it out and build it for the whole team
Previous experience in e-commerce or fast-growing startup environments
SQL and/or Tableau experience (or genuine readiness to learn analytics tools)

Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

Junior Seller Success Manager

Key skills