Lead implementation and deployment of Zoom Contact Center solutions.
Design, develop, test, and deliver scalable contact center applications and features.
Configure and deploy Zoom Contact Center, WFM, QM, and AI solutions.
Work across multiple channels including Voice, IVR/ACD, Email, SMS, and Chat systems.
Perform unit testing, code reviews, and defect resolution during QA cycles.
Support production environments and troubleshoot complex technical issues.
Collaborate with project managers and business analysts for successful project delivery.
Participate in agile or waterfall development processes.
Develop and enhance software solutions using JavaScript and other technologies.
Mentor junior engineers and support team development.
Deliver high-quality software within defined timelines.
Participate in meetings, client discussions, and training sessions.
Present solutions, demos, and value propositions to customers and stakeholders.
Contribute as a thought leader in CX transformation, digital transformation, and omnichannel technologies.
Ensure proper documentation and adherence to best practices.

Bachelor’s degree in Computer Science, IT, Engineering, or related field (preferred).
3+ years of experience in Zoom Contact Center and UC environments.
2+ years of software development experience (JavaScript, Python, Java, C++).
Experience in enterprise-level CCaaS architecture and implementations.
Experience with CRM integrations and cloud telephony systems.
Industry certifications in Zoom Contact Center or related technologies (preferred).
Experience working with real-time systems and production environments.
Proven ability to work in fast-paced, customer-facing environments.

Senior Consultant

Key skills