Customer Support Consultant, Fluent English

Role Overview

• Deliver outstanding customer support via emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

Requirements

• Excellent English communication skills (C1 for both spoken and written)
• At least 1 year experience in customer support role
• Strong attention to detail and commitment to delivering high-quality support
• Experience with Zendesk
• Ability to work independently while following established procedures and service expectations
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
• Access to an Android or Apple device (for account sign-in)
• Backup power supply to ensure uninterrupted work

Tech Stack

• Android

Benefits

• Working Schedule: 10:00–19:00 or 16:00–01:00 (GMT +3 time zone, including 1-hour lunch break)
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements