Lead and develop the Creative Operations team (operations specialists, asset managers, business affairs) by setting priorities, fostering accountability, and coaching for growth
Design and optimize workflows — streamline intake, approvals, resourcing, and delivery pipelines with a focus on automation, scalability, and SLA-driven efficiency
Align resources and priorities — partner with Project Management and Marketing Operations to integrate creative operations into campaign execution and capacity planning
Oversee business affairs and rights management — contracts, licensing, IP, and volunteer/community release compliance
Implement and manage creative technology platforms (proofing, MAM/DAM integrations, Monday.com, automation, AI tools) to improve visibility, version control, and workflow efficiency
Build team capacity and future skills — develop evolving Creative Ops roles (DesignOps, MediaOps, CreativeOps), support training, and strengthen retention
Safeguard mission storytelling — ensure volunteer and community stories are ethically sourced, attributed, and leveraged responsibly
Track and report on operational performance metrics (throughput, cycle time, SLA compliance, capacity utilization, error rates), using insights for continuous improvement

Bachelor’s degree in Marketing, Communications, Business Administration, or related field
10+ years of progressive experience in creative/marketing operations or related fields within agency, in-house, or nonprofit settings
Proven success leading teams (remote or hybrid), including performance management, coaching, and professional development
Strong record of workflow optimization and operational excellence (intake, approvals, capacity planning, fulfillment)
Hands-on experience with creative technology platforms (Workfront, Monday.com, Asana, DAMs/MAMs, workflow automation)
Experience in rights management (contracts, licensing, IP, release compliance)
Budget management experience including forecasting, vendor management, and tool investments
Familiarity with AI and data-driven insights to enhance efficiency and scale
Change management expertise in leading teams through new tools, workflows, and transformations

Director, Creative Operations

Key skills