Work within the SalesOps team, providing operational and strategic support to the commercial area;
Update and maintain account, customer and opportunity records in the CRM, ensuring data integrity and quality;
Support the collection, validation and structuring of information for commercial proposals in partnership with sales representatives;
Ensure correct integration and consistency of data between CRM and ERP systems;
Manage and update commercial contracts, ensuring compliance with internal policies;
Assist in resolving issues related to billing, customer records and sales workflows with the responsible teams;
Proactively identify and suggest improvements to commercial processes, workflows and systems;
Prioritize recurring and ad hoc requests, balancing deadlines and deliverables with autonomy and organization;
Respond to questions and guide commercial users on CRM usage and related processes;
Analyze opportunity data and funnel information to support the accuracy of metrics and generate insights.

Advanced knowledge of Microsoft Office, with emphasis on Excel;
Experience providing service and support to internal customers (e.g., sales teams, Customer Success or pre-sales);
Strong written and verbal communication skills;
Collaborative mindset;
Analytical mindset to critically evaluate team processes and the area as a whole;
Ability to learn quickly and adapt to change;
Organized in managing deliverables;
Autonomy to carry out day-to-day activities;
Proactivity;
Experience with CRM platforms (Dynamics 365 or HubSpot) is a plus;
Experience with ERP systems and integration flows between systems;
Familiarity with commercial processes in B2B or SaaS companies.

Junior Sales Operations Analyst

Key skills