Key skills
Leadership
About this role
Role Overview
- Coordinate the Operations team, contributing to organization, prioritization and development of analysts and assistants.
- Serve as the focal point for Operations and Resource Management, coordinating resource allocation activities, bench management, capacity planning and liaising with Recruitment.
- Organize and ensure execution of the area's main routines, including monitoring forecast deviations and defining action plans.
- Coordinate and prepare recurring agendas with stakeholders, ensuring the quality and consistency of information presented.
- Support Project Managers on resourcing, forecasting and billing matters, ensuring process alignment and flow.
- Ensure the quality and currency of information in the company’s systems.
- Monitor staff productivity and propose actions to optimize allocation and reduce idle time.
- Consolidate and analyze operational data (pipeline, backlog, revenue, headcount), generating insights for decision-making.
- Identify opportunities for process improvement, standardization and automation to drive greater efficiency and scalability.
Requirements
- Previous experience in Operations, Resource Management or related areas.
- Experience coordinating activities or providing indirect leadership to teams.
- Strong analytical skills and experience managing data and performance indicators.
- Advanced Excel skills; knowledge of PowerApps or automation tools is desirable.
- Advanced English.
Benefits
- At Capco we promote an inclusive culture. We value diversity in all its expressions.
- We collectively engage in a variety of inclusion and social responsibility initiatives through internal committees run by our employee community, such as groups for Women, People with Disabilities, Black Professionals, LGBTQIAPN+, Parenting, Generations, and others.
- Our opportunities are designed for everyone!
- #LifeAtCapco