Customer Service Coordinator II- Healthcare Billing Call Center

Johns Hopkins Medicine is a not-for-profit organization dedicated to providing high-quality patient healthcare. The Customer Service Coordinator will be responsible for handling billing inquiries and issues, utilizing healthcare technology to ensure accurate resolutions.

Responsibilities:

• Responding to customers billing requests and inquiries
• Researching and providing resolution of customer service related issues
• Understand and navigate healthcare technology databases
• Make appropriate decisions regarding claims, patient records, and provide data, and/or financial determinations
• Analyze customer accounts accordingly and provide an accurate explanation of account balances billed to patient
• Evaluate and secure appropriate financial resources to maximize reimbursement to Health System
• Establish relationships at all facilities and be familiar with each institution’s computer environment and payer contracts as needed

Requirements:

• High School Diploma or equivalent
• 1-2 years of call center or health care experience
• Must have the ability to multi task- talk and type while on the phone with patients
• Requires adequate math skills
• Requires knowledge of the Maryland reimbursement and regulatory environment so as to ensure compliance with State regulations regarding patient and insurance billing issues
• Some knowledge of medical terminology, in addition to ICD-9 and CPT codes
• Intermediate in Microsoft Office
• Must possess and demonstrate excellent verbal and written communications skills in order to interact with all levels of customers both internally and externally
• Work requires handling member and/or provider calls which includes answering and documenting calls into the Customer Service Call Tracking System
• Work requires adequate interpersonal skills as required to handle sensitive and confidential information requires problem-solving skills under moderate supervision