Apply a theoretical knowledge base to strategically manage and achieve project goals through individual efforts.
Maintain precise control over project schedules, risks, scope of work, and budgets, ensuring clarity for operational teams and subcontractors regarding customer requirements.
Build and nurture strong customer relationships, providing day-to-day advice and support.
Serve as a primary point of contact for customers, addressing inquiries, resolving issues, and ensuring overall satisfaction.
Actively promote the organization’s capabilities to customers, identifying potential sales opportunities.
Forward identified sales opportunities to account managers and contribute to achieving contract extensions or additional business within assigned accounts.
Manage contracts involving both short
and long-term service commitments.
Handle contracts that vary significantly in value and strategic importance, ensuring compliance and customer satisfaction.

Bachelor’s degree in Business, Computer Science, or relevant discipline with 3
4 years of experience in a related field. Experience will be considered in lieu of a degree.
Solid project management skills with a strategic mindset.
Exceptional customer relationship management abilities.
Proficient in identifying and promoting sales opportunities.
Strong communication and interpersonal skills.
Effective in maintaining operational control over project parameters.
Ability to manage contracts of varying lengths and strategic importance.
20% travel
Willingness to be on camera

Senior Customer Success Manager

Key skills