Provide critical operational, administrative, and coordination support to Account Managers
Manage a portfolio of smaller, lower‑complexity customer accounts
Ensure a high‑quality customer experience
Log activities, maintain contacts, ensure timely/accurate reporting and documentation
Schedule meetings, create agendas, capture notes/action items; coordinate travel logistics
Draft and format proposals/decks, maintain templates, manage versions and approvals
Support promo planning, timelines, and trade show logistics and materials
Track sales/expense budgets; compile reconciliations and summaries
Log issues, route internally, track status, escalate to AM as needed
Independently manage a defined portfolio of smaller or lower‑complexity customer accounts
Serve as the primary day‑to‑day point of contact for assigned accounts
Ensure accurate order execution, issue resolution, and service continuity
Maintain strong customer relationships through responsiveness, professionalism, and reliability
Identify account activity, issues, or growth indicators and communicate appropriately to Account Managers
Maintain accurate CRM records for all owned accounts, including notes, activity tracking, and documentation
Escalate matters that exceed scope, complexity, or defined authority levels

Experience in a retail, CPG, or consumer-products environment
Strong interpersonal, verbal, and written communication skills with a customer‑focused mindset
Superior attention to detail and commitment to high‑quality service delivery
Ability to manage multiple priorities, deadlines, and interruptions in a fast‑paced environment
Demonstrated judgment to determine appropriate follow‑through, escalation, and resolution
Ability to understand financial reports, including budgets, expenses, and sales summaries
Intermediate computer skills including Microsoft Office, particularly Excel and PowerPoint
Ability to prepare proposals and conduct group presentations as needed
Self‑starter with the ability to work independently and collaboratively in a small team environment
Comfortable balancing internal administrative responsibilities with externally facing account interactions

This position is eligible for company benefits including but not limited to medical, dental and vision coverage
Life and short-term and long-term disability coverage
Paid time off
401K participation and company match
And more.

Account Administrator

Key skills