Key skills
Communication
About this role
Role Overview
- Be a subject matter expert on our property policies, products, services, and initiatives
- Answer calls in a professional manner to take care of our insureds
- Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making decisions to move requests forward
- Handle emergency situations in a courteous and respectful manner
- Recommend our business partners to our clients
- Accurately and clearly document files to reflect conversations and actions taken on claims
- Ensure that daily call centre metrics are met while taking a high volume of inbound calls
- Provide quality customer service, maintaining low hold times
Requirements
- Bachelor's degree or insurance training or equivalent training or experience
- At least 6 months experience in a call center environment
- Insurance experience is considered an asset
- Passionate about customer service
- Self-motivated, resourceful, and resilient
- Superior organizational skills and agility
- Comfortable with technology and computer systems
- Excellent communication skills in English with French being an asset
- Must be flexible to work 35 hours a week during business hours
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more, ask how you could earn guaranteed income for life
- Pension offerings providing flexibility and long-term security