Setting up PC computers, notebook computers, and printers, initializing and stabilizing performance
Configuring, deploying, and delivering mobility offerings including iPhones, iPads, and other technology offerings; performing regular maintenance on PC equipment such as computers, notebook computers, printers, and peripherals; scanning computers for viruses
Setting up conference rooms to use technology services (e.g., presentations, network connections, and audio/visual); performing daily checks of conference room to ensure all equipment is working properly
Creating help desk tickets; notifying team members via email when taking an open request and when a request is completed
Maintaining an inventory of PC hardware equipment and software programs; utilizing ServiceNow to track loaner equipment for distribution and recovery
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

A high school diploma or equivalent
A bachelor's degree or equivalent in Computer Science or Information Systems, preferably
A minimum of one (1) year of technology support experience with PC hardware/software, preferably
Experience working with remote communications hardware including modems, wireless routers, and network interface cards, preferably
A minimum of one (1) year of related experience working with notebook computers, preferably
Experience with installations and upgrades, training and technical documentation
Possess knowledge of standard hardware components and peripherals
Demonstrate knowledge and proficiency in software programs, including Windows 10 and Microsoft Office
Display analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend, and implement solutions to technology problems

Healthcare, life and disability insurance
A generous 401k plan
At least 11 paid holidays per year
PTO program that accrues 23 days during the first year of employment and grows with tenure
Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
Professional development programs
Employee discounts
Affinity groups, networks, and coalitions for lawyers and staff

Technology Support Specialist I

Key skills