Act as a trusted and strategic partner to Retail leaders, providing tailored, high-touch advice.
Lead employee relations end to end, owning outcomes across sickness, absence, performance, conduct and grievances.
Build strong relationships through regular onsite engagement, working directly with managers to understand challenges and resolve issues in person.
Coach leaders on performance and capability conversations.
Lead and contribute to Retail and P&C projects, improving processes, and boosting employee engagement and wellbeing.
Facilitate organisational change, including new store openings and evolving ways of working.
Partner with Talent Acquisition and Retail leaders to support effective recruitment and workforce planning.
Oversee onboarding, helping new starters feel welcomed, supported and part of the story from day one.
Use people data and insight to inform pragmatic, commercially sound recommendations.
Advise on employment legislation and internal policies with a balanced approach.

Experience as a People/ HR Partner within a retail or customer‑facing organisation
Strong employee relations experience gained in a high‑volume, fast‑paced environment
Proven experience working with multi‑site or multi‑venue teams
A clear understanding of the retail lifecycle, from shopfloor operations through to head‑office teams
A hands‑on, approachable style, comfortable engaging directly with leaders and being present where the work happens
Strong commercial awareness, with the ability to assess operational impact, risk and return on investment
Experience contributing to retail change initiatives or store openings (desirable, not essential)
Data‑literate, with experience using insights or reporting to support decision‑making
Confident systems user: experience with Workday and tools such as Power BI or Tableau is an advantage
CIPD Level 5 or equivalent experience.

People & Culture Partner

Key skills