Senior Operations Work Coordinator

Role Overview

• Responsible for the maintenance and coordination of daily work plans for one or more functional areas across a large number of crews that effectively and efficiently use resources with emphasis on safety, customer satisfaction, quality improvement, and regulatory compliance.
• Provide work assignments to operations resources, assign equipment, request materials and complete other pre-requisite steps to enable the performance of requested work functions.
• Adjust planned schedules on a day-to-day basis and assign crews for priority tasks in light of resource availability, scheduling conflicts and real-time progress reports from front line leaders.
• Review approved incoming designed work that falls outside the normal scheduling window, maintain visibility into the real-time "queue" and assign new tasks to manage exception work.
• Review work packet prior to assigning work. Coordinate all equipment to complete the work, complete pre-requisites needed "just in time" for work execution, and request all materials needed.
• Ensure the work acceptance process is completed properly and coordinate site checking and job readiness.
• Identify and determine necessary project changes and communicate changes to appropriate personnel.
• Manage work rejections from crews, triage additional work requests, and regularly adjust the schedule to accommodate disruptions in order to maintain promised start dates.
• Communicate schedule updates to front line leaders, crews and/or other stakeholders to eliminate non-productive field time.
• Communicate and work effectively with local supervisors and build and leverage strong partnerships with stakeholder groups and customers at a variety of levels to maximize productivity, utilization and operational efficiency of all resources.

Requirements

• High school diploma or GED.
• Minimum five years' experience in construction, design, maintenance or operations area (utility experience preferred).
• Previous scheduling/planning experience.
• Demonstrated ability to schedule and manage work activities in a manner that meets customer and/or internal stakeholder requirements.
• Established analytical and problem solving skills.
• Demonstrated ability to build and maintain effective working relationships, as well as strong written and verbal communication skills.
• Proficiency with Microsoft Excel or other spreadsheet tools.
• Ability to retrieve and manipulate data from reporting tools.
• Knowledge of and ability to use a wide range of computer software applications which include Microsoft products, work management, mapping and scheduling tools.

Benefits

• Spot On Bonus
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave